Common queries answered
Frequently asked Questions
Orders are typically delivered 1-8 business days following placement (up to 7 days during sale/campaign periods). Delivery times vary by location and shipment type.
After your purchase, we will send you a confirmation email. Upon departure from our warehouse, we will give you a final confirmation and tracking number through email. After receiving your tracking number, you may monitor the progress of your package’s arrival on the shipping company’s website to get an estimate of when it will arrive.
All of our products online are on the final sale.
Retrieve the email address you used to make your purchase. Search for an email confirmation of shipment from the Vapester Smoke Shop Ltd. If you have several orders or shipments, locate the email associated with the order or shipment you want to track. Track your order with the tracking number provided in the email.
You can receive customer service eighter by phone at +1604-368-4639, email at [email protected] or Facebook Messenger at “Vapester Smoke Shop Ltd Website or Facebook Page.”
We handle orders very quickly to ensure that they reach you as soon as possible.
You may modify your order as many times as you want. Before clicking ‘Confirm & Pay,’ but beyond this point, no modifications or revisions will be possible since our warehouse staff will have already begun processing and preparing your order for delivery.
Once your purchase has been completed, we cannot make changes to the products or mailing address given. If you input the wrong address, you must contact the resident of the original address you supplied us with since they will be the ones to get your item. If this address does not exist, the package will return to our facility, where it will be received and redirected to the proper address.
Suppose you provided any erroneous information for your purchase, and it has already been completed and processed at our facility. In that case, your order cannot be cancelled at this time since it is already on its way to its destination. If you need modifications to your purchase after receiving it, you must contact us to advise you on the following procedures for returning your item(s) for replacement.
We are not responsible for any damages suffered due to erroneous order information supplied by the client. Additionally, DOYOUEVEN retains the right to deny refunds on items that were never delivered owing to inaccurate information being provided.
We ship to Canada and USA only
Yes, your entire purchase will arrive in a single box.